INDEPENDENT IT SERVICE MANAGEMENT CONSULTING

Design.
Improve.
Govern.

Make your service management work
for your business.

Pragmatic ITSM consulting to help complex organisations design, implement and continually improve effective Service Management Systems.

Discuss your challenge Explore advisory & implementation

ITIL practices. ISO/IEC 20000 requirements.
Real-world operational experience.

20+years in IT Service Management

30+years in corporate IT

ITIL ExpertFramework knowledge. Practical application.

ISO/IEC 20000Consultant qualification obtained in 2006

START WITH YOUR BUSINESS

What needs
to work better?

Find the challenge that sounds familiar. Then explore the support that can move it forward.

Service management feels reactive.

Understand the gaps and agree improvement priorities.

Assessment & improvement 02

Processes create more friction than value.

Clarify ownership, responsibilities and controls.

Operating model & governance 03

You need to prepare for ISO/IEC 20000.

Address gaps and prepare evidence for readiness.

ISO/IEC 20000 advisory 04

Your ITSM tool no longer fits.

Evaluate platforms against your operational needs.

ITSM tool advisory 05

Your CMDB isn't trusted.

Make configuration information useful and trustworthy.

Service configuration & CMDB

A CLEARER WAY FORWARD

Choose your next step.

Start with a conversation about your priorities, or explore your current practices through the ITSM Health Check.

Work through your challenge with expert support.

Independent advisory and implementation support to assess gaps, clarify responsibilities and put improvements into practice.

Explore advisory & implementation Discuss your challenge

Explore where improvement could start.

Answer 20 questions across six areas and receive an indicative profile with suggested improvement priorities.

Take the ITSM Health Check

Immediate results. No email required.

EXPERIENCE IN PRACTICE

Selected engagements.

Financial services

Independent ITSM platform evaluation

Telecommunications

Service accountability across supplier boundaries

Enterprise IT

Configuration information & CMDB responsibilities

MEET JOÃO COSTA

Senior expertise. Personal involvement.

Independent ITSM consultant based in Porto, combining more than 30 years in corporate IT with over 20 years in service management.

About João Costa

PRACTICAL PERSPECTIVES

Selected insights.

Explore all insights

CONFIGURATION MANAGEMENT

What should your CMDB contain for SaaS, PaaS and IaaS?

Start with decisions and service relationships, then define the data you can maintain.

Read the perspective

GOVERNANCE & STANDARDS

ITIL and ISO/IEC 20000: different roles, shared objectives

Use practical guidance and management-system requirements together without confusing their roles.