01
ITIL & ISO/IEC 20000
ITIL is the body of knowledge in IT Service management.
ISO/IEC 20000 is the quality measurement of an IT Service Management System.
Together they are the base tools for my work, whether designing, implementing or improving a Service Management System.
02
Management Practices Improvement
Business is a field of permanent change and that requires a constant readaptation of IT and its practices.
Improvement needs to be understood as continuous. Improvement is the proof that the Service Management System is live.
Let's work together to develop, implement and measure the outcomes of an improvement plan for your IT Service Management System, system wide or just specific to some practices and/or services.
03
ISO/IEC 20000 Certification Projects
An ISO/IEC 20000 certification is the ultimate proof of quality of your company Services and Service Management System.
My experience of 12+ years with ISO/IEC 20000 projects is the guarantee of a straight implementation path and cost efficiency of your project. The initial assessment will evaluate your organization's level of compliance and allow us to plan the implementation project tailored to your company.
04
Knowledge Sharing & Skills Development
Are you looking to develop your ITSM professional career and seeking advice and guidance? Want to have a training program for your team? Some ITSM specific themed workshops? Just send me a message and we'll setup a (remote) meeting to assess your needs.
